Bulk Market by City Style

Effective Date: [Insert Date]

At Bulk Market by City Style, we aim to ensure customer satisfaction with every transaction. This Refund Policy outlines the terms and conditions under which refunds may be issued. By using our website, you agree to this policy.

1. Eligibility for Refunds

1.1 Defective or Damaged Products: Refunds are available for products that are defective or damaged upon delivery. You must notify us within 7 days of receiving the product to be eligible for a refund.

1.2 Incorrect Orders: If you receive the wrong product or an incomplete order, please contact us immediately. Refunds will be processed after verification.

1.3 Non-Refundable Items: The following items are not eligible for refunds:

• Custom or personalized orders.

• Clearance or sale items.

• Products not returned in their original condition or packaging.

2. Refund Process

2.1 Initiating a Refund Request:

• Email us at info@bulkmarket.in with the subject line "Refund Request" and provide the following details:

  • Order ID.

  • Reason for the refund request.

  • Supporting evidence (e.g., photos of the defective product).

2.2 Inspection and Approval:

• Once we receive your request, our team will inspect the product and verify the issue within 7 business days.

• Approved refunds will be processed immediately.

2.3 Refund Methods:

• Refunds will be issued to the original payment method used during the purchase.

• Please allow 7-14 business days for the refund to reflect in your account.

3. Shipping Costs

3.1 Refundable Shipping Costs: If the return is due to our error (e.g., defective or incorrect product), shipping costs will also be refunded.

3.2 Non-Refundable Shipping Costs: Shipping costs for returns initiated for other reasons are non-refundable.

4. Conditions for Returns

4.1 Packaging: Products must be returned in their original packaging with all accessories and documentation included.

4.2 Return Shipping:

• You are responsible for the shipping costs of returning the product unless the return is due to an error on our part.

• We recommend using a trackable shipping service.

5. Cancellations

5.1 Order Cancellation: Orders can be canceled within 24 hours of placement for a full refund. After this period, cancellations are not guaranteed.

5.2 Pre-Shipment Cancellations: If the order has not yet been shipped, a full refund will be processed.

6. Contact Information

For any queries regarding this Refund Policy, please contact us:

• Email: info@bulkmarket.in

• Phone: +91 2269 719310

Thank you for choosing Bulk Market by City Style. We are committed to ensuring your satisfaction with every purchase.